Support Manager

Job Description

Our client is a successful, small business who work with large corporations across the country, supporting their customers with all areas of desktop IT support and telecoms support. Due to team expansion, they are looking to acquire the services of a Support Manager. You will be responsible for delivering a first-class Customer Service across their full range of products and services, and enabling an efficient office environment. The successful candidate would have a background in Customer Service and some previous management responsibilities.

Job responsibilities:

• Responsible for the day-to-day running of the office.
• Oversee the office diary.
• Ownership of the online Ticketing system.
• Managing engineers’ diaries and site visits.
• Ensuring clients queries and orders are always handled promptly and professionally.
• Oversee the customer service team and handle queries and complaints promptly.
• Ensuring sufficient stock levels for engineers.
• Think on your feet and willing to solve technical problems efficiently.
• Assisting senior staff as needed.
• Responsible for all office supplies, equipment, suppliers and visitors.
• Ensuring customers and managers are kept fully informed.
• Training new staff and offering support where needed.
• Other admin and PA duties as required.

 
Key skills and experience:

• Previous Customer Service experience related to the role.
• Previous Salesforce experience or similar CRM system.
• Excellent verbal and written communication skills.
• Energetic & highly organised.
• Methodical & accurate attention to detail.
• Customer-centric focus.
• Able to work both independently and as part of a team.
• Ability to prioritise effectively, multi-task and adapt to changing priorities.

 
Additional Information:

• Office based, Mon – Fri, 9 AM – 5PM
• Onsite Parking
• Pension Scheme
• Close-knit team

 To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Monika Zlobinska at 01295 983 575. Alternatively, connect with us on LinkedIn via the following link: https://www.linkedin.com/in/monika-zlobinska-a8040615b/