Customer Service Coordinator

Job Description

Our client is a leading supplier within the automotive sector whose brand is internationally recognisable. Due to continued growth, the business is now looking for a Customer Service Coordinator to join the team on a full-time, permanent basis. Our client is currently seeking a dynamic Customer Service Coordinator reporting directly to the Customer Service Team Leader. This pivotal role, based in Warwick, demands cross-functional expertise in managing all product groups and tasks. As a crucial contributor to the team, you will take ownership and initiative in order management for a portfolio of customers and tasks in the UK & Ireland, with a primary focus on exceeding customer expectations. This is a fantastic opportunity to join a well-respected brand with an opportunity to positively develop your career. The ideal candidate will have two years’ experience in Customer Service collaborating with multiple departments in a B2B function.
 
Key Responsibilities:

• Assume ownership of order management for a designated customer portfolio in the UK & Ireland, meeting agreed sales and contact center targets.
• Collaborate closely with Sales teams to ensure on-shelf availability and support end consumers.
• Leverage various contact channels and sales tools to increase sell-out and elevate customer service levels.
• Proactively manage a customer portfolio to align with our client’s sales growth plans.
• Seize opportunities for early and optimal delivery in alignment with customer needs.
• Work collaboratively with Sales and Marketing to support key initiatives and product launches.
• Effectively communicate with all providers.
• Refine target customers and contact data in collaboration with Sales teams to enhance campaign efficiency and contact strategy.
• Proactively manage key campaigns to improve customer relations and satisfaction.
• Conduct customer satisfaction surveys to evaluate and enhance our client’s service offering.
• Successfully communicate order changes to maintain ordered quantity and service levels.
• Identify opportunities to promote and enhance the brand.
• Serve as the face/voice of the brand for our client, both externally and internally.
• Take responsibility for customer queries related to the target customers and proactively manage them to resolution.
• Demonstrate effective time and task management to ensure high-standard execution of every task.

Key Skills & Experience:

• Previous Customer Service experience.
• Strong problem-solving, organisation, and planning skills with an eye for detail.
• Excellent communication skills both internally and with customers.
• Demonstrated ownership, initiative, organization, numeracy, and ability to manage multiple tasks under pressure.
• Preferred experience in an outbound call centre or order desk environment.
• Systems literate, preferably with SAP.
• Intermediate proficiency in Excel.
• Flexibility and adaptability.
• Willingness to travel when business requires.

Additional Information:

• Hybrid working, 3 days a week in the office, 2 days working from home – 9 AM – 5:30 PM
• 25 days holidays
• Pension contributions
• Annual company bonus

To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Daniel Marlow at 01926 699276. Alternatively, connect with us on LinkedIn via the following link: https://www.linkedin.com/in/danielmarlowmarketingandcreativerecruitment/overlay/contact-info/