Customer Service Administrator

Job Description

Our client is a genuine success story based in Thame, and an example of how well-managed businesses can thrive and grow in today’s competitive economy. This role is a crucial position within the organisation and our client is looking for an enthusiastic individual to join their team as a Customer Service Administrator on either a full time or part time basis. This role would suit a personable and hardworking individual who is looking to advance their career and join a thriving business. There is significant scope for learning and development and the company recognises hard work and dedication by rewarding those attributes with a competitive salary and benefits package.

Main Responsibilities:

• Process all customer orders in a timely fashion, providing accurate sales quotations, following a clear sales ordering process, updating the order management system and the coordination of the order delivery
• Efficiently and effectively respond to customers and deliver an exceptional customer experience, while maintaining accurate customer communication records
• Liaise with internal team members to resolve any queries regarding support, delivery or payment terms
• Support with the development of the customer feedback programme to capture and measure customer satisfaction
• Develop strong internal relationships and work closely with internal teams on a daily basis to achieve business goals

Key Skills & Experience:

• Experience within a similar administration or customer facing role is desirable
• Ability to communicate and liaise with customers at all levels and ensure customer satisfaction
• Excellent IT skills – particularly Microsoft packages
• Process driven and attention to detail is essential
• Problem solving skills
• Team player, flexible and approachable

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability / notice period. You can also contact Sarah Cleaver on 01295 983582 / https://www.linkedin.com/in/sarah-cleaver-certrp-489635158/ for a discreet and confidential discussion about the role.