Customer Service Advisor (Temp to Perm)

Job Description

Our client is a well-established company based in Warwick. They are a leading provider for heating solutions and one of Europe’s largest manufacturers. They are currently looking to hire Customer Service Advisors to join their Customer Support team on a temp to perm basis. The ideal candidate will have a confident telephone manner and enjoy speaking with people; you will either have existing customer service experience from an office, retail, hospitality or similar background, or be a recent college/university leaver looking for their first step on the career ladder.

Please note: Although this is initially a temporary role, it is with the view to go permanent. There is the option for both full time and part time work (20 – 40 hours per week, but part time would run 8am – 12pm). The working pattern is Monday – Friday, with one weekend day working (Saturday or Sunday) in every two weeks. The initial training period will be 2 weeks (office based) and then afterwards, it will be a hybrid working role.

Start Date: The start date is fixed, so candidates will need to be available to start on the 17^th October.

Main Responsibilities

• Taking inbound calls from customers with problems.
• Talk with customers to get to the root of their problems.
• Maintain good records of all customer conversation.
• Meet all targets and objectives set for our Sales & Customer Support Agents.
• Promote our excellent Service Plans to our customers to give them long term cover and solutions.

Key Skills

• Good communication skills
• Teamworking skills
• An ability to listen, empathise and confidently respond to customers
• Self-motivation
• Organisation
• Previous office experience is not essential

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability/notice period. You can also call Daisy Flower on 01295 983575 for a discreet and confidential discussion about the role.