Credit Controller

Job Description

Our client is an innovative & dynamic luxury retail brand, who have enjoyed phenomenal success over the past 10 years and are now looking to expand their operation further across the UK and abroad. They are looking to recruit a Credit Controller to support the Finance Operations Manager.

Key Responsibilities:

• Ensures security & profitability of clients though efficient and effective credit control
• Provides high level of customer service whilst maintaining and building client relationships
• Proactively seeks to understand customers to ensure risks and opportunities are raised and managed accordingly
• Ownership and allocation of accounts receivable across the group
• Management of customer remittances and statements
• Manages both UK and international debt collection, liaising with external stakeholders where appropriate
• Weekly debtor report creation, to be submitted to line manager highlighting risks and successes with relevant commentary
• Management of customer key accounts
• Active debt collection via telephone and email
• Manages credit control of client portfolio whilst providing high levels of customer service and protecting the business
• Set up of new credit accounts within company guidelines, ensuring all relevant financial information is accurate (i.e. trading style) minimising risk
• Monitors collection performance and makes appropriate follow up actions to management
• Using your awareness of money laundering & GDPR legislation to ensure compliance
• Ensures knowledge is kept up to date with products sold and the business’ standard operating procedures

Skills and Experience:

• Can establish and maintain a professional and ‘expert’ relationship with customers
• Good stakeholder management skills, understanding when to escalate accordingly
• Able to identify customer needs and demonstrates a sympathetic but professional approach whilst managing risk
• Demonstrates great listening skills and understands how and when to action information to the appropriate persons
• Able to develop solutions, using strong problem solving skills to resolve any potential disputes
• A general understanding of financial information, including management accounts and audited accounts
• A good understanding of the commercial requirements of business debt collection
• Able to maintain high levels of professional conduct with internal and external customers via face to face, phone, and email
• Takes responsibility for actions and work, with a commitment to seeing a task through to completion
• Can manage own workload whilst understanding priorities, with excellent organisational skills
• Strong IT skills including a good understanding of Excel (advanced excel skills desirable)
• Knowledge of NetSuite is desirable but not essential as full training will be given

Additional Information:

Working Hours: Monday-Friday 9-5

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability/notice period. You can also call Taryn Dunbar on 01295 983576 for a discreet and confidential discussion about the role.