Sales & Customer Service Executive

Job Description

Our client is a very successful and reputable franchise, with a focus on nurturing and development throughout their customer base. They are currently looking for a communicative and friendly individual to join their close-knit team as a Sales & Customer Service Executive. This role would suit someone who enjoys speaking to people and meeting customer needs, as well as working towards goals and targets. In return, you will be offered an excellent platform to develop skills and progress your career within a truly rewarding industry.

Main Responsibilities:

• Develop positive, trusting relationships with clients and customers.
• Handle inbound customer enquiries via phone/email/Facebook.
• To be pro-active at managing customers through the CRM System for the sole purpose of booking the client on as a customer.
• Establish, develop and maintain relationships with customers and identify the potential for conversion.
• Collate data on a weekly/monthly basis relating to successful sales conversion rates etc and report these to your manager.
• Identify opportunities to upsell with products and to work within the products KPIs.
• Contact new customers by way of a welfare call and an opportunity to upsell and check they are happy with the service provided.
• Provide support to the marketing team and help with campaigns to drive future business.
• Any other duties as may be deemed appropriate.

Key Skills & Experience:

• Previous Customer Service or Sales experience is desirable.
• Flexibility and the ability to respond well to change and pressure.
• Ability to positively influence and build effective relationships.
• Personable approach with a good telephone manner and communication skills.
• Strong planning and organisation skills.
• Meticulous approach and a high level of accuracy, demonstrating strong attention to detail.
• Proficiency with Microsoft Office products (Microsoft Outlook, Word, PowerPoint and Excel)
• Prior use of a CRM system is desirable, but not essential.

Additional Information

• Driving licence and own transport is essential.

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability/notice period. You can also call Sarah Cleaver on 01926 699276 for a discreet and confidential discussion about the role.