Customer Service Advisor – Portuguese Speaking

Job Description

Our client is an internationally operating organisation based in Bicester who are experiencing rapid growth. Due to their success, they are currently seeking a communicative and passionate customer service professional with fluency in both Portuguese and English to join their busy & close-knit customer care team. The ideal candidate will have some prior Customer Service experience and an excellent telephone manner.

Main Responsibilities

• Deliver exceptional customer service to customers via email, phone, and social media channels.
• Manage your own caseload, utilizing strong administration and prioritisation skills.
• Identify, assess, and resolve customer needs on a first call resolution basis.
• Obtaining and sharing customer feedback with colleagues and management so that products and services are continually improved.
• Put customers’ needs first, always maintaining a polite and professional manner.
• Provide basic technical assistance to customers by completing necessary troubleshooting steps before passing on to a member of the technical team.
• Encourage brand loyalty in customers; promote new products and services.
• Verify, amend, and update customer records accurately.
• Achieve set KPI’s that will contribute the overall objectives of the business.
• Fully investigate and analyse all complaints providing customers with a fair, comprehensive resolution within the business’s SLA.

Key Skills & Responsibilities

• Must be able to speak fluent Portuguese and English.
• Prior experience in a Customer Service role.
• Results focused approach to the customers experience and resolutions.
• Strong organisation, prioritisation and administration skills.
• Excellent communication skills (written and spoken)
• Positive, flexible attitude and able to follow direction and complete tasks independently and as part of a team.
• Proficient in all Microsoft Office packages.
• Strong attention to detail and an ability to maintain a high standard of work whilst working within a fast-paced, busy environment.
• Knowledge of CRM’s (Salesforce desirable but not essential)

Additional Information

• This is a full-time permanent role, offering remote working for part of the week.

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability / notice period. You can also call Taryn Dunbar on 01295 983576 for a discreet and confidential discussion about the role.