Customer Service Administrator

Job Description

Our client is an established and well-respected business based in Banbury who are market leaders in their industry, offering business to business services to their clients nationally. An excellent opportunity has arisen for a Customer Service Administrator to join their team. This is a fantastic opportunity to join a successful business and support their team to ensure their customers are receiving a seamless service. In return, the business will offer training and development, a collaborative working environment with a close-knit team and a fantastic foundation to build your career.

Main Responsibilities

• Welcome visitors to the site, ensuring health and safety to signing in and tour of building, to preparation of meeting rooms (to include refreshments) for Service led visitors & training.
• Professional and proficient in telephone handling and handling in-depth or complex queries to locate the right source of direction of call.
• Manage the Service Engineers job timetable, by location and customer demand.
• Adhere to the spares process from customer query, to quotation, ordering of goods and invoicing.
• Adhere to the returns process from customer query, to booking in and liaising with other departments to a satisfactory completion.
• Ensure the company CRM is up to date with relevant information.

Key Skills & Experience

• Previous Customer Service or Administration experience is desirable.
• Flexibility and the ability to respond well to change and pressure.
• Ability to positively influence and build effective relationships.
• Personable approach with a good telephone manner and communication skills.
• Strong planning and organisation skills.
• Meticulous approach and a high level of accuracy, demonstrating strong attention to detail.
• Proficiency with Microsoft Office products (Microsoft Outlook, Word, PowerPoint and Excel)
• Prior use of a CRM system is desirable.

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability / notice period. You can also call Sarah Cleaver on 01926 699276 for a discreet and confidential discussion about the role.