Customer Service Executive

Job Description

Our client is a globally recognised business that supply equipment across the logistics and retail industries. Due to impressive growth, they are now looking to acquire the services of a Customer Service Executive to work in their Customer Service department and manage allocated accounts. This is a fantastic opportunity to join an established business with a successful annual turnover and dynamic team.

Main responsibilities:

• Manage the end-to-end customer journey for your allocated accounts, ensuring a smooth, high-quality service.
• Maintain & manage stock levels using the company ERP system to effectively plan stock demand.
• Provide, check and deliver KPI reports.
• Hold meetings with the Customer Management team on a regularly basis.
• Actively attend customer stores to represent the company to gather customer and installation feedback.
• Ensure budget sales and services performance are accurately monitored.
• Manage administration to ensure invoicing/order processing is delivered promptly and accurately.

Key Skills & Experience:

• Previous experience delivering fantastic customer service whilst building and maintaining relationships with customers.
• Previous experience working in a Customer Service or Customer Account Management role.
• IT literate, particularly with strong Excel experience.
• Ability to work autonomously while maintaining calm and clear communication and excellent accuracy.
• Previous experience with SAP is desirable, however not essential.

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability/notice period. You can also call Sarah Cleaver on 01926 699276 for a discreet and confidential discussion about the role.