Sales & Customer Service Administrator

Job Description

Our client is a reputable and well-established business who are market leaders in their industry. They have been established for nearly 40 years and offer products/services to a vast customer base consisting of private clients and the NHS. Due to continued success and growth, they are looking to add a personable and communicative Sales & Customer Service Administrator to their close knit team based in Brackley. The ideal candidate will be a natural “people person” and enjoy communication with both customer and colleagues. In return you will be offered an excellent platform to advance your career within a collaborative, inclusive and growing organization.

Main Responsibilities

• Ensures that all contacts are answered in a timely, courteous, consistent and efficient manner.
• Ensures that details captured onto the Sales Order Processing system are maintained in accordance with internal and external controls/requirements as directed/updated.
• Increases order values through targeted up-selling and cross-selling activities.
• Resolves all minor complaints/concerns/issues raised by customers at point of receipt, logging information on ERP CRM system.
• To ensure that returns are processed in a timely manner and in accordance with Company policy.
• Takes an active role in providing solutions and ideas to improve margins and reduce costs.
• May be occasionally requested to carry out other duties associated with the role or our business operations.

Key Skills & Experience

• Previous Customer Service, Sales or Admin experience is desirable.
• Problem solving, dispute resolution and decision-making skills.
• Excellent telephone manner and communication skills.
• Ability to maintain a positive and pleasant attitude with customers & colleagues at all times.
• Proficiency with Microsoft Office products (Microsoft Outlook, Word, PowerPoint and Excel)
• Ability to work positively & independently and/or within a team.
• Detail oriented with the ability to work in fast paced environments.

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability / notice period. You can also call Sarah Cleaver on 01926 699276 for a discreet and confidential discussion about the role.