You have already applied for this role

Customer Service Administrator

Job Details

Sector:

Admin & Secretarial

Location:

Brackley, Northamptonshire

Type:

Permanent

Salary:

Reference:

5124_1634827941

Job Description

Our client has an impressive national presence and employer brand profile which boasts an ever-expanding customer base. This award-winning business belongs to an international group who deliver a versatile range of services to their customers, so it is a very exciting time to join the team. Following a sustained period of impressive growth, the business is looking to recruit a Customer Service Administrator to join their collaborative, busy team. This is a varied role which will involve a mixture of direct customer comms, administration and credit control.

Please note: This is an office based role working from Brackley, and the working hours are Monday to Friday 8:30am – 5pm.

Main responsibilities:

First port of call for a portfolio of key account customers.
Answering queries and resolving any complaints.
Credit control for key accounts.
Monthly reporting of customer accounts.
Creation, organisation, and maintenance of job records.
Processing contract renewals.
Handling quotation requests.
Order Processing.
Scheduling invoices.
Liaising with other internal stakeholders.

Key skills and experience:

Customer service and administration experience is essential.
Some prior exposure to credit control is highly desirable.
Professional, engaging and friendly telephone manner.
IT and systems Literate.
Proactive in nature.
Motivated and organised with good attention to detail.
Positive and adaptable to business change.

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability/notice period. You can also call Joanna Middleton for a discreet and confidential discussion about the role.

To apply for this role you will need to register or login to your account.

TESTIMONIALS

"Daisy, what a delight. From a phone call on a Friday to a job offer the week following. Daisy clearly has a good eye, she has matched my abilities and previous roles to a new role that incorporates them all with some great opportunities. Quick to respond, incredibly polite with good customer service. Ticked every box. Keep it up and all the best! " - Lewis Tyler

"Dan Marlow has helped tremendously through the process of me securing my first career as a Marketing Executive. He is friendly, helpful and very responsive to any questions and queries. " - Zoe Yates

"Dan could not have been more helpful or supportive throughout my job search. When my CV was initially knocked back because the hiring firm couldn’t see the relevance of my experience as I transitioned industries. Dan advocated for me. I was then invited in and after a competitive three-stage process, I secured my dream job. It would not have been possible without Dan’s support and attention. Cannot recommend his work highly enough. Thank you! " - Anna Glynn

"Matthew was brilliant in securing me a position in such a short space of time. Quality and professional recruitment service, recommended. " - Ricky Crawford

"I can’t recommend Stuart and Plus One highly enough. Throughout the recruitment process, he showed genuine care and commitment to me as his client. He facilitated meaningful discussion with me and the employer and had a willingness to discuss my concerns and put my needs first. He looked beyond the obvious and has helped me immeasurably in transferring out of a sector which I was not enjoying and into a role which is much better suited to my strengths and interests. " - Miriam Thomas