Customer Service Account Coordinator

Job Description

Our client is a pioneering and globally recognised automotive manufacturer and parts supplier, based in Warwick. Due to continued investment, they are now looking to acquire the services of a highly capable Customer Service Account Coordinator, initially for a period of 6 months. The ideal candidate will have previous Customer Service/Supply Chain & Logistics experience and will possess excellent organisational skills. This is a desirable opportunity to further your career within a thriving, dynamic business with a fantastic benefits package and brand name.

Main Responsibilities:

• Ensure all orders are processed accurately and as expected, ensuring that all orders adhere to Legal requirements
• Check stock availability and identify any issues that could prevent customer orders meeting required delivery dates and work cross functionally to find resolution
• Provide customers with regular updates and information related to order status, product availability, shipments, returns and support to maximise sales
• Liaise with Supply Chain & Logistics to provide recovery plans when parts are delayed
• Support in identifying pricing / credit issues
• Provide weekly updates to the team leader, identifying the actual orders that will ship within the current month
• Manage shipment preparation and liaise with the warehouse for distribution of goods to customer, ensuring compliance with customer/legal requirements
• Co-ordinate the processing of Goods Returns, ensuring appropriate approvals
• Manage and report customer complaints, and ensure timely feedback

Key Skills and Experience:

• Previous Customer Service/Supply Chain & Logistics experience is essential
• Must be fluent in both oral and written English, preferably with an additional language (German or French desirable)
• Strong systems skills are essential – particularly MS Outlook, MS-Excel
• Knowledge of SAP/EDI is desirable
• Demonstrate excellent communication skills using positive language
• Exceptional judgement – knowing when to escalate and when to deal with an issue directly
• Ability to multitask and remain calm under pressure in a fast-paced environment
• Excellent attention to detail with problem solving skills
• Experience in Automotive, Aftermarket or Auto Part Distribution Industry would be advantageous

Additional Information:

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability / notice period. You can also call Sarah Cleaver for a discreet and confidential discussion about the role.