Customer Service Administrator

Job Description

Our client is a market leading customer-focused organisation. They offer business to business services to their clients all over the UK. An opportunity has now arisen in the Customer Service team for a talented Customer Service Administrator. This is an excellent opportunity to join a highly motivated and exciting team in a company who can offer future training and development.

Main responsibilities:

• To provide excellent customer service to both internal and external customers, ensuring consistently high standards are met
• Professionally respond to all incoming customer communications by telephone and emails in an efficient and timely manner
• To process and update all orders efficiently and with accuracy into the computer system (SAP).
• Record, store and maintain customer information to provide an accurate database
• Develop customer relationships through effective communication and problem solving skills
• Deal directly with customers, advising and assisting them with purchases in a positive and professional manner
• Handling any customer complaints and ensuring that all problems are resolved promptly and in a satisfactory manner for both customer and company
• Effective liaising with management and other departments where necessary including the sales team
• Booking in and dispatching orders via courier services

Key skills and experience:

• Excellent verbal and written communication skills
• Excellent attention to detail with problem solving skills
• Proficient user of Microsoft Word & Excel
• Knowledge of SAP is desirable
• Ability to stay calm under pressure in a fast-paced environment
• Passionate about providing excellent customer service
• Good time management skills

Additional Information:

• Due to location a driving license and own transport is essential

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability / notice period. You can also call Sarah Cleaver on 01926 699276 for a discreet and confidential discussion about the role.