IT Systems and Database Administrator

Job Description

Our client is a well respected marketing business, who provide B2B direct marketing services to the technology sector.

They are now looking to recruit an experienced Systems and Database Administrator, on a full-time, permanent basis. The ideal candidate will be an analytical thinker, with the desire to continuously monitor and improve the company’s processes, database and IT infrastructure.

This is a multi-faceted role, encompassing extensive database administration, with general in-house technical support. The position is varied and offers the successful applicant a long-term position in a role with future developmental opportunities.

Key Responsibilities:

IT & Telephony Systems Management

• Offering technical assistance to internal and external clients
• Responding to technical assistance queries in a timely manner
• Ensuring that all technical assistance requests are logged via a ticketing system
• Logging and reporting on all technical assistance tasks
• Maintaining an IT asset inventory, along with refresh, upgrade and contract renewal cycles
• Providing leadership in the testing and roll-out of system upgrades and software patching
• Making formal recommendations on how IT and telephony can be improved
• Keeping all departments abreast of pending downtime or disruptions to the network
• Hosting and maintaining of website domains and platforms
• Maintaining a clear dialogue and relationship with all 3rd party suppliers

Company Database Maintenance

• Improving the quality of the company end user database
• De-duplicating the database to ensure high quality of data
• Looking to grow the volume of accurate data
• Researching the UK&I market for database expansion
• Matching of data for campaigns or clients purchases
• Keeping log of all client data purchases and list demographics
• Maintaining email delivery rates and looking to improve these continuously

Reporting

• Producing weekly reports and insights for various business departments, such as: telemarketing statistics, database cleansing, as well as database trends and patterns
• Quarterly reporting for clients on results and ROI

Ad-Hoc System Modifications

• Requesting ‘wish lists’ from various departments for system modifications to bolster the business operation (ad-hoc)
• Scoping and mapping out technical specifications for approved mods
• Liaising with the designated system developers to roll out project briefings for each approved mod
• Testing of new mods
• Rolling out of new mods into a live production, upon successful testing

Skills/experience required:

• Educated to degree level (or equivalent) in a related computing/computer science subject.
• Experienced in an office-based IT/Technical Support environment, with use of a ticketing system for support calls.
• Able to work under own initiative and with minimal supervision.
• Experienced database administrator, able to build reports (in Excel).
• Generally excellent IT expertise and an ability to troubleshoot problems and maintain smoothly-working systems and infrastructure.
• Able to work to deadlines and have very good communication skills.

If you feel that you have the skills and expertise that our client is looking for, please apply today for a fast response. Interviews will be taking place soon, with a view to commencing ASAP.