Field Account Manager

Job Description

Our client is a leading Manufacturing Business specialising in chemicals and cleaning products that supply a varied customer base across the UK and globally. It is a family-owned, SME-sized company who have been in operation for well over 50 years and continues to experience success with its innovative, sustainable, and ‘customer first’ approach. The business is looking to recruit a confident, pragmatic, and engaging Field Account Manager to work in a varied standalone role that is pivotal to the organisation and reports to the Business Development Manager. The business has fostered an inclusive, family-friendly culture and its workforce is made up of hardworking individuals, many of whom have demonstrated periods of long service loyalty. The ideal candidate will have experience working in a field support role for an SME-sized business within a manufacturing environment with exposure to a multicultural workforce and a ‘common sense’ approach. It would suit someone who is an existing Field account Handler or Manager, or perhaps someone who is looking for their first step up into a manager-level role. This opportunity offers the successful candidate autonomy over the customer service processes, culture, and continuous improvement, and in return, gives the candidate immense job satisfaction and the chance to really make a difference to a growing business.

Please note: This is a field-based role visiting 70% of the sites within the M25 and 30% across the UK. Therefore suitable candidates should be based in and around the M25 area.

Main responsibilities:

• Visit sites regularly in line with the set schedule, usually quarterly.
• Manage own diary to ensure that calls are scheduled efficiently, enabling at least four surveys per day.
• Carry out site surveys covering kitchen, bar, washrooms and laundry areas and any other areas where cleaning products are used.
• Advise customers of the best use of cleaning products and areas of improvement.
• Identifying opportunities or additional product sales.
• Visit potential new customers in the area locally to schedule customer visits. Either by “popping in” or on an arranged targeted basis to identify new sales opportunities.
• Target four visits per day to existing and potential new clients.
• Carry out COSHH training with customers as required.

Key Skills & Experience:

• Knowledge of the catering and hospitality industry.
• Knowledge of cleaning solutions.
• Ability to work on own initiative and manage own diary.
• Tact and diplomacy, with the ability to advise customers on required improvements.
• Proven experience in a similar role or experience in a sales or customer service/account management role.
• Commitment to first-class customer service.
• Ambitious with energy and drive.
• Customer focussed.
• Full UK driving license

Additional Information:

• This is a full-time permanent role working 40 hours per week Monday to Friday. Start and finish times are flexible depending on site visits.
• A company van or car allowance will be available plus mileage.

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability/notice period. You can also call Sam Bishop on 01926 983585 or click the link https://www.linkedin.com/in/sam-bishop-aa1a48170/ for a discreet and confidential discussion about the role.