Recruitment Contact

Shanelle Bowyer

Recruitment Consultant

Shanelle Bowyer headshot photo

For more information call Shanelle Bowyer on 01295 983585

Technical Support Advisor

Job Details

Customer Services

Job Description

Are you someone who has a passion for the automotive industry?

Do you have expertise and knowledge of car parts/diagnostic equipment?

Are you looking to be part of a company where you can develop your career?

Look no further, as this role may be for you…

Our client, based in Warwick, is a leading automotive supplier that enjoys an enviable reputation for its expertise and is now looking for a Technical Support Advisor to join their team on a full-time, permanent basis, Monday-Friday, on-site. The ideal candidate would have experience working in the automotive industry and possess knowledge of automotive engineering and parts. In addition to this, they are looking for a great problem solver and someone who can work efficiently in a fast-paced environment. This is a fantastic opportunity to join a well-established business that can further develop your career.

Key Responsibilities:

  • Supporting and resolving technical queries.
  • Providing customer care via telephone or email.
  • Provide product support for different automotive parts.
  • Respond to web queries and forward relevant queries for the north region.
  • Assist with events and trade shows.
  • Follow up with the sales team and provide support with sales as and when required.
  • Follow reporting procedures in line with the business and share ideas on how to improve.
  • Become a diagnostics team viewer expert.

Key Skills & Experience:

  • Provide excellent customer service.
  • Knowledge of most Microsoft Applications
  • Strong accuracy and attention to detail.
  • Ability to multi-task and manage time effectively.
  • Excellent face-to-face and telephone communication skills.
  • Committed team player.
  • Willingness to learn and develop new skills.
  • Able to build trust with stakeholders and understand the customer’s perspective.

Additional Information:

  • Onsite working.
  • Free onsite parking.
  • 25 days annual leave, plus bank holidays.

To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Shanelle Bowyer at 01295-983585. Alternatively, connect with me on LinkedIn via the following link:

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