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Customer Support Advisor

Job Details

Sector:

Customer Services

Location:

Banbury, Oxfordshire

Type:

Permanent

Salary:

Reference:

5887_1659955088

Job Description

Our client is a Software Provider based in Banbury. Due to continued growth, they are now looking to acquire the services of a full-time Customer Support Advisor to work in their Customer Service team. They are a small, close-knit team. This is a wonderful opportunity for a confident self-starter with a foundation to advance your career as all full training is provided.

Main Responsibilities:

Answering the telephone to our clients, in a friendly and professional manner.
Resolve basic client issues.
Follow standard support desk procedures.
Set-up of new clients on the system.
Produce reports on the types and categories of support tickets.
Assist with the production of any associated documentation.
Provide guidance to users on how best to use the system and avoid known issues.

Key Skills & Experience:

Great interpersonal and communication skills to build and maintain relationships.
Excellent organisational and planning skills.
A self-starter with a can do attitude.
Strong numeracy and IT skills.
Ability to thrive under pressure.
GCSE in Maths and English.
Ideally full clean driving license.
Experience in the pub/restaurant/hospitality sector would prove useful but not essential.

Additional Information:

This is a full time office based role. No previous experience required as training will be provided but Customer Service experience preferred.

If you would like to apply for this opportunity, please submit an up-to-date CV including the details about your current or most recent salary and your availability/notice period. You can also call Hanna Sulliman on 01295 698812 for a discreet and confidential conversation about the role.

To apply for this role you will need to register or login to your account.

TESTIMONIALS

"Daisy, what a delight. From a phone call on a Friday to a job offer the week following. Daisy clearly has a good eye, she has matched my abilities and previous roles to a new role that incorporates them all with some great opportunities. Quick to respond, incredibly polite with good customer service. Ticked every box. Keep it up and all the best! " - Lewis Tyler

"Dan Marlow has helped tremendously through the process of me securing my first career as a Marketing Executive. He is friendly, helpful and very responsive to any questions and queries. " - Zoe Yates

"Dan could not have been more helpful or supportive throughout my job search. When my CV was initially knocked back because the hiring firm couldn’t see the relevance of my experience as I transitioned industries. Dan advocated for me. I was then invited in and after a competitive three-stage process, I secured my dream job. It would not have been possible without Dan’s support and attention. Cannot recommend his work highly enough. Thank you! " - Anna Glynn

"Matthew was brilliant in securing me a position in such a short space of time. Quality and professional recruitment service, recommended. " - Ricky Crawford

"I can’t recommend Stuart and Plus One highly enough. Throughout the recruitment process, he showed genuine care and commitment to me as his client. He facilitated meaningful discussion with me and the employer and had a willingness to discuss my concerns and put my needs first. He looked beyond the obvious and has helped me immeasurably in transferring out of a sector which I was not enjoying and into a role which is much better suited to my strengths and interests. " - Miriam Thomas