Customer Service Assistant

Job Description

Company Overview
A specialist organisation operating within the UK distribution sector, focused on sourcing and supplying premium products through carefully managed international partnerships. The business is known for its commitment to responsible trading, quality-driven supply chains, and long-term relationship building, with a strong emphasis on sustainable and ethical commercial practice
  
Customer Services Assistant
We are seeking a proactive and detail-oriented Customer Services Assistant to support a fast-paced customer service function. This role plays a vital part in ensuring a seamless customer journey from order placement through to delivery. You will be responsible for maintaining strong relationships, managing orders accurately, and resolving queries efficiently. Working within a supportive and energetic team, you will contribute to continuous improvement initiatives while developing your own skills in a growing and forward-thinking business environment.

Duties & Responsibilities

• Process UK sales orders accurately, ensuring a smooth and efficient customer experience
• Build and maintain strong relationships with customers, suppliers, and internal stakeholders
• Respond promptly and professionally to customer and internal enquiries
• Support key account activities, including reporting and customer insights
• Assist with cost-saving initiatives and service improvement projects
• Process invoices, credit notes, and sample orders with accuracy
• Manage incoming orders via EDI systems and internal platforms
• Provide telephone support and assist the wider team during peak periods

Education & Skills Required

• Previous experience in a customer service or order processing environment
• Strong attention to detail with a commitment to accuracy
• Excellent organisational skills with the ability to manage multiple tasks
• Confident communication skills and relationship-building ability
• Proactive approach with strong problem-solving capabilities
• Competency in Microsoft Office and order management systems

Additional Information

• Monday – Friday, 9am-5pm
• Hybrid working: 3 days in office, 2 days from home
• On-site parking
• 25 days holiday, plus bank holidays
• Pension Scheme

If you are an enthusiastic team player with a passion for delivering exceptional customer service and want to grow within a progressive and values-driven business, apply today to take the next step in your career.

To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Shanelle Bowyer at 01295-983585. Alternatively,
connect with us on LinkedIn via the following link:
https://www.linkedin.com/in/shanelle-bowyer-3b8796139/