Client Service Administrator

Job Description

Our client is a highly successful supplier of technical services to the financial services sector. Due to growth, they are now looking to recruit for a customer-focused administrator, to support their client’s data requirements. 

This position requires excellent communication abilities, attention to detail, and essential understanding and awareness of the importance of data privacy.

Key Responsibilities:

• Responsible for managing one of the products/services we offer to our clients.
• Responsible for communicating with our clients by videocall, phone and email and with their third party suppliers.
• Being a friendly and professional contact point for our clients and their staff, communicating with stakeholders at all levels.
• Performing daily/weekly/monthly data checks on data from clients and their third-party suppliers.
• Checking data flows and quality of the data. Look for efficiencies and improvements that can be made to the products.
• Produce timely and accurate Management Information for clients.
• Analysing data where required by management, clients and stakeholders.
• Support to clients and stakeholders through a helpdesk system and ad-hoc requests.

Key Skills & Experience Required:

• Highly numerate with an A Level in maths being desirable (not a pre-requisite).
• Familiarity with phone / video call etiquette and professional communication standards is essential.
• Ability to communicate effectively both verbally and in writing at various levels.
• Experience in data entry, reconciliation and ability to analyse data is desirable.
• Strong problem-solving skills with the desire to provide superior customer service.
• Proactive, with a can do and inquisitive attitude.
• Self-motivated with the ability to work independently as well as part of a team.
• Strong computing, PC and Internet literacy – Higher understanding of excel essential.
• Ability to multi-task and shift priorities at short notice.
• Live within a short commute of Kidlington, Oxfordshire.

If you feel that you have the skills and experience that our client is looking for, then please apply today for a fast response.